Frequently Asked Questions
Everything you need to know about your Ciúb experience.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy?
Ciúb offers a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at the heart of Ciúb. We partner with certified manufacturers and prioritize organic cotton and recycled fabrics across our seasonal collections.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.